6 points, SCA Band 3, 0.125 EFTSL
Undergraduate - Unit
Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.
The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.
The learning goals associated with this unit are to:
- identify and interpret the implications of the characteristics of conflict in society and in relationships
- apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
- examine the influence and implications of power in conflict
- evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
- assess and develop dispute resolution systems.
Within semester assessment: 60% + Examination: 40%
Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.
See also Unit timetable information