MGF5701 - Designing business processes - 2019

6 points, SCA Band 3, 0.125 EFTSL

Postgraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.


Business and Economics

Organisational Unit

Department of Management

Chief examiner(s)

Dr Ananya Bhattacharya


Dr Ananya Bhattacharya

Not offered in 2019


The design of the business and its processes has become a key source of innovation and performance improvement. Innovative process design leads to the introduction of new business models, opening up new markets and new business opportunities. The redesign of existing processes leads to cost reductions and productivity improvements for the business. This unit introduces students to the use of design tools for innovation and improvement in business processes. It equips students to analyse and improve existing processes and to develop new business models and prototype new business processes.


The learning goals associated with this unit are to:

  1. explain the use of process design tools
  2. analyse process improvement opportunities
  3. evaluate and apply differing approaches to process innovation
  4. evaluate project methodologies for process innovation and improvement
  5. identify and develop new business models.


Within semester assessment: 100%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.

See also Unit timetable information