IDN2102 - Service design studio - 2019

6 points, SCA Band 1, 0.125 EFTSL

Undergraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.


Art, Design and Architecture

Organisational Unit

Department of Design

Chief examiner(s)

Associate Professor Selby Coxon


Associate Professor Selby Coxon

Unit guides



  • Second semester 2019 (On-campus)


48 credit points in any Monash degree


Understanding and applying the principles of service design is an important part of a designer's repertoire of knowledge. 'Services' in this unit are defined as carefully considered human-centred experiences with objects, artefacts or places connected by a system or systems of use. Students undertake a project based approach supported by theoretical frameworks discussed in the studio. The unit takes case study examples of creating and organising the provision of a service and enables the student to then explore their own ideas. The practice elements of designing for services introduces the student to creating work flow charts, experience testing techniques, and information graphics to communicate ideas and realise solutions.


Upon successful completion of this unit students will be able to:

  1. Recognise, analyse and apply the elements and principles of service design;
  2. Understand the nature of the service design process and apply methodical steps in their own projects;
  3. Understand core concepts of manipulating the diverse creative elements of object / graphics / media and space to convey shared meanings;
  4. Understand and communicate a range of techniques to exemplify service system design outcomes;
  5. Observe and employ occupational health and safety appropriate to studio practice.


100% in-semester assessment

Workload requirements

12 hours per week including 3 contact hours plus 9 hours of independent study.

See also Unit timetable information