MGF5690 - Services and operations management - 2017

6 points, SCA Band 3, 0.125 EFTSL

Postgraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.

Faculty

Business and Economics

Organisational Unit

Department of Management

Coordinator(s)

Dr Dayna Simpson

Unit guides

Offered

Caulfield

  • Second semester 2017 (Day)
  • Second semester 2017 (Off-campus)
  • Second semester 2017 (Evening)

Synopsis

This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment.

Outcomes

The learning objectives associated with this unit are to:

  1. define and distinguish between services and operations management principles and practices
  2. outline and apply operations management concepts in delivering value to customers
  3. apply and analyse discretionary and non-discretionary service management concepts
  4. synthesise services and operations management concepts.

Assessment

Within semester assessment: 100%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.

See also Unit timetable information

Chief examiner(s)

Co-requisites

Students must be enrolled in one of the following courses: 0028, 0105, 0200, 0201, 0319, 1065, 1506, 1822, 2099, 2642, 2643, 2778, 3174, 3801, 3844, 4402, B6005, B6006, B6007, B6009, B6012 or seek Chief Examiner's approval before undertaking this unit.

Prohibitions

MGX5690