6 points, SCA Band 3, 0.125 EFTSL
Undergraduate - Unit
Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.
Faculty
Organisational Unit
Coordinator(s)
Unit guides
Synopsis
The unit provides an introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management
Outcomes
The learning goals associated with this unit are to:
- define quality in terms of its historical perspective and its role in organisations today
- identify core principles of quality management and comment critically on their implications
- explain the significance of innovation for improving the competitive position of businesses and industries
- examine the role of process improvement as part of a continuous improvement culture
- describe and critically assess alternative approaches to implementation of quality management principles and practices in organisations.
Assessment
Within semester assessment: 60% + Examination: 40%
Workload requirements
Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.
See also Unit timetable information
Chief examiner(s)
Prohibitions
MGC2250, MGW2511