6 points, SCA Band 3, 0.125 EFTSL
Undergraduate - Unit
Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.
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Synopsis
The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.
Outcomes
The learning goals associated with this unit are to:
- identify and interpret the implications of the characteristics of conflict in society and in relationships
- apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
- examine the influence and implications of power in conflict
- evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
- assess and develop dispute resolution systems.
Assessment
Within semester assessment: 60% + Examination: 40%
Workload requirements
Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.
See also Unit timetable information