IDN2102 - Service design studio - 2017

6 points, SCA Band 1, 0.125 EFTSL

Undergraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.


Art, Design and Architecture

Organisational Unit

Department of Design


Dr Selby Coxon

Unit guides



  • Second semester 2017 (Day)


Understanding and applying the principles of service design is an important part of a designer's repertoire of knowledge. 'Services' in this unit are defined as carefully considered human-centred experiences with objects, artefacts or places connected by a system or systems of use. Students undertake a project based approach supported by theoretical frameworks discussed in the studio. The unit takes case study examples of creating and organising the provision of a service and enables the student to then explore their own ideas. The practice elements of designing for services introduces the student to creating work flow charts, experience testing techniques, and information graphics to communicate ideas and realise solutions.


Upon successful completion of this unit, students will be able to:

  1. recognise, analyse and apply the elements and principles of service design;
  2. understand the nature of the service design process and apply methodical steps in their own projects;
  3. understand core concepts of manipulating the diverse creative elements of object / graphics / media and space to convey shared meanings;
  4. understand and communicate a range of techniques to exemplify service system design outcomes;
  5. observe and employ occupational health and safety appropriate to studio practice.


100% mixed mode

Workload requirements

4 hours contact including seminar, practical and tutorial time and 12 hours of private study time

See also Unit timetable information

Chief examiner(s)


48 credit points in any Monash degree