APG5572 - Human services management: Principles and process - 2017

This unit focuses on the principles and processes that shape and determine the internal culture of the human service organisation. Students will engage with topics covering, change management; procedural transparency; the learning organisation; human resource management; the impact and consequences of Government welfare policy; competition and collaboration; and public accountability. The unit offers a practical emphasis on professional skill development and encourages students employed in the field to draw on their own practice experience. Students will be encouraged to critically reflect on their own code of professional ethics and principles.

Upon successful completion of the unit, students should be able to:

1. demonstrate knowledge, skills and awareness in the assessment, development and maintenance of appropriate organisational culture, while maintaining a strategic focus;
2. demonstrate knowledge of, and skills in applying ethical principles appropriate to the human services industry in human resource management and the maintenance of professional inter-personal relations including appropriate use of supervision and conflict management;
3. demonstrate knowledge and skills in using and identify appropriate approaches to organisational planning, decision-making and policy formulation for human services programs;
4. demonstrate an ability to critically discuss how external change effects the internal environment and culture of human services organisations;
5. demonstrate knowledge of organisational governance and its role in the effective functioning of the organisation;
6. apply relevant theoretical concepts to a critical analysis of the effects of managerialism on professional values and ethics in the human service organisation;
7. design and develop an appropriate policy and procedure document for a human service organisation, including a detailed implementation plan;
8. demonstrate knowledge and understanding of the principles and processes of change management theory in relation to human services.

Within semester assessment: 100%

Minimum total expected workload to achieve the learning outcomes for this unit is 288 hours per semester typically comprising a mixture of scheduled learning activities and independent study. A unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.

See also Unit timetable information

Mrs Cathy Trembath

Students will be expected to participate for a minimum of one hour per fortnight in on-line discussion.

APG4572