Undergraduate - UnitMKW3841 - E-business performance measurement

This unit is about measure and metrics used in assessing whether an e-business is achieving its goals. The unit links online business models, business environment, and change to business performance to performance measures. It also links performance measures with strategy, value, and business environment. It provides alternative performance measures and metrics as feedback mechanisms in an online performance measurement environment and establishes benchmarks. These include performance measures for external and internal operations, transactions with customers and suppliers, e-business and e-commerce activities, e-business security, general business health, website activities, etc. Explicitly, it includes measurement principles, measurement interactions, and measurement impact on performance assessment.