Monash University

Leader(s): Dr Richard Cooney

Offered

Peninsula First semester 2009 (Day)

Synopsis

The unit provides and introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management.

Objectives

The learning goals associated with this unit are to:

• define quality in terms of its historical perspective and its role in organisations today
• identify core principles of quality management and comment critically on their

implications

• explain the significance of innovation for improving the competitive position of

businesses and industries

• examine the role of process improvement as part of a continuous improvement

culture

• describe and critically assess alternative approaches to implementation of quality

management principles and practices in organisations.

Assessment

Within semester assessment: 60%
Examination (2 hours): 40%

Contact hours

3 hours per week

Prohibitions

MGF2511, MGC2250