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Quality management (6 points)


Leader: Dr Sonja Petrovic-Lazarevic (Chief Examiner)

Peninsula First semester 2003 (Day)
Peninsula First semester 2004 (Day)

Synopsis: Introduction to Total Quality Management (TQM) with focus on customers, people working within systems, variation that occurs in all systems, continuous improvement approaches, team-working and empowerment, organisational culture change and the implementation of TQM. The process of ISO 9000 certification and the National Quality Awards (Australia, USA, European) are also covered in some detail.

Assessment: Tutorial attendance: 5% + Individual assignment (2000 words): 20% + Group assignment (3000 words): 30% + Presentation: 5% + Examination (2 hours): 40%

Contact Hours: 3 hours class contact

Prerequisites: MGW1010 or equivalent

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