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Quality management (6 points)


Leader: Dr Richard Cooney

Caulfield First semester 2003 (Day)
Caulfield First semester 2004 (Day)

Synopsis: Introduction to Total Quality Management (TQM) with focus on customers, people working within systems, variation that occurs in all systems, continuous improvement approaches, team-working and empowerment, organisational culture change and the implementation of TQM. The process of ISO 9000 certification and the National Quality Awards (Australian, USA, European) are also covered in some detail.

Assessment: Tutorial attendance: 5% + Individual assignment (2000 words): 20% + Group assignment (3000 words): 30% + Presentation: 5% + Examination (2 hours): 40%

Contact Hours: 2-hour lecture and 1-hour tutorial

Prerequisites: MGF1010 or MGX1010, MGX1300

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