MGW2511

Quality management

(BUS)

Proposed to be offered next in 2002

Dr Sonja Petrovic-Lazarevic

6 points + 2-hour lecture and 1-hour tutorial + Peninsula + First semester + Prerequisites: MGW1010 or equivalent

Synopsis: Introduction to Total Quality Management (TQM) with focus on customers, people working within systems, variation that occurs in all systems, continuous improvement approaches, team-working and empowerment, organisational culture change and the implementation of TQM. The process of ISO 9000 certification and the National Quality Awards (Australia, USA, European) are also covered in some detail.

Assessment: Tutorial attendance: 5% + Individual assignment (2000 words): 20% + Group assignment (3000 words): 30% + Presentation: 5% + Examination (2 hours): 40%