MGC2250

Quality management

Dr Di Waddell

6 points · Two 1-hour lectures and one 1-hour tutorial per week Second semester · Clayton · Prerequisites: MGC1020 and MGC1030 or with the approval of the lecturer

Objectives On completion of this subject students should be able to understand and describe the basic parameters in planning, organising, and controlling the quality conversion operations; develop a working vocabulary of the concepts, methods of analysis, and problems commonly encountered with the product and process quality of organisations; critically assess the current philosophies and present a model that integrates all aspects of quality within an organisation; discuss the limitations and merits of behaviour modifications as they relate to quality; recommend a framework for easily identifying the benefits of quality and relate it to the Australian environment; and provide an overview for establishing a quality strategy and managing its implementation and evaluation.

Synopsis This subject provides the student with a comprehensive guide to what the quality challenge is and how to approach it. It brings empirical case study evidence and theoretical analysis together in a review of the design, implementation and evaluation of the ongoing unique nature of quality. Major topics include quality management philosophies and their application in both manufacturing and service industries; management issues in quality; and managerial responsibilities in managing for quality.

Assessment Individual assignment 30% · Group assignment 20% · Examination (2 hours): 50%

Prescribed texts

To be advised

Back to the 1999 Business and Economics Handbook