WEL3220

Human service organisations

Doug Truter

8 points - One 1-hour lecture and one 2-hour tutorial per week - First semester - Caulfield - Prerequisite: WEL1310 - Prohibition: SCY2082

Objectives On completion of this subject students can expect to be acquainted with organisational theory and be able to apply it to aspects of organisations; aware of the consequences of organisational activities for consumers and human service workers; able to identify issues in relation to human service organisations and utilise strategies to address such issues.

Synopsis The subject involves the study of the following topics: the nature of human service organisations; theoretical approaches including the rational, systems, action, conflict, population ecology and feminist approaches; organisational goals, structure, processes, culture, environments and change; volunteers; management and administration; efficiency and effectiveness.

Assessment One written essay (3000 words): 45% - One written tutorial paper (2000 words) and presentation: 35% - One written review of an article (1000 words): 20%.

Recommended texts

Donovan F and Jackson A C Managing human service organisations Prentice-Hall, 1991
Hasenfeld Y (ed.) Human services as complex organisations Sage, 1992
Jones A and May J Working in human service organisations Longman, 1992

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