GCO4806

General operations management

B Nath

6 points
* Second semester
* Distance

Objectives On completion of this subject, students will be able to describe the planning phase of business operations in manufacturing and service industries; identify and apply control techniques to operations; and use and evaluate operations management related computer systems.

Synopsis This subject aims to provide students with an introduction to the planning and control of business operations in manufacturing and service industries. with emphasis on the application of computer systems. Topics covered include business systems overview; stock recording, adjustment and valuation; sales order management and accounts receivable; purchasing management and accounts payable; stock replenishment planning and control, production planning and control, service industry capacity planning and control, just-in-time techniques. Quality management. Introduction to management aspects of electronic document interchange (EDI), bar coding, maintenance and reliability. Operations strategy and its financial implications for profitability and cash flow.

Assessment One assignment: 40%
* Examination (2 hours): 60%

Prescribed texts

Dilworth J B Production and operations management: Manufacturing and services 5th edn, McGraw-Hill, 1993