TEC3206

Quality management

P Gregory

4 points
* 26 lecture hours and 13 tutorial/laboratory hours
* Second semester
* Caulfield

Objectives To develop skills and understanding relating to the concepts, principles and thrust of TQM.

Synopsis Quality assurances. Economic and organisational basis for the improvement of quality, the cost of poor quality, specifications and standards including AS3900. Total quality management programs and their effective use. Data interpretation and evaluation of design in quality assurance. Incoming goods inspection. Quality for design; problem-solving techniques.

Assessment Examination (3 hours): 50%
* Assignments and tests: 50%

Recommended texts

Crosling R Nies TQM: How to approach guide to concepts, principles and imperatives Dept Industry Technology and Commerce, 1990
Juran J M (ed.) Quality control handbook 4th edn, McGraw-Hill, 1988