MGX1230

Business communication

Ms Megan Baker

6 points
* One 1-hour lecture and one 2-hour tutorial per week
* First and second semester (Caulfield and Peninsula)
* First semester (Distance)

Objectives On completion of this subject students should recognise the importance of effective communication; demonstrate an understanding of the objectives and variety of business communication situations; possess a satisfactory level of skill in the various forms of written and oral business communication techniques; understand the use of electronic communication and technology appropriate to contemporary management functions.

Synopsis Seminars and practical class sessions designed to develop oral and written communication skills; communication process and basic principles of business writing; effective message organisation; report writing techniques (including referencing); report analysis; communication for crisis and change; and customer relations; interpersonal communication; communication within meetings; electronic mail and associated issues; communication within interviews; resums.

Assessment Written (2000 words): 25%
* Seminar presentations: 15%
* Laboratory assignments: 20%
* Examination (2.5 hours): 40%

Prescribed texts

Dyer J The business communication handbook 3rd edn, Prentice-Hall, 1993