MGB3352

Management processes and systems

Not offered until 1999

Ms Alison Dean

6 points
* One 3-hour lecture/tutorial per week
* First semester
* Berwick
* Prerequisite: MGB2320

Objectives This subject aims to develop knowledge of the diversity of processes and systems available to operations managers and to equip students with the skills to contribute to workplace productivity improvement. It will build on elementary marketing concepts and previous studies of management theory in emphasising the differences between service and manufacturing activities, the consequent organisational implications and the need for an integrated approach to business strategy.

Synopsis This subject commences with an introduction to operations management, operating systems and productivity. The scope of management processes and systems is then illustrated by specific examples of activities in planning (forecasting, design, capacity and facility); organising (production scheduling, JIT and services scheduling,project management,work measurement) and controlling quality.

Assessment Two assignments (each 2500 words): 50%
* Examination: 50%

Prescribed texts

Finch B J and Luebbe R L Operations management: Competing in a changing environment Harcourt Brace, 1995
Murdick R G and others Service operations management Allyn and Bacon, 1990