Undergraduate - UnitMGW2511 - Managing quality, innovation and knowledge

This unit entry is for students who completed this unit in 2013 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

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Level	Undergraduate
Faculty	Faculty of Business and Economics
Organisational Unit	Department of Management
Offered	South Africa First semester 2013 (Day)
Coordinator(s)	Dr Richard Cooney

Synopsis

The unit provides and introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management.

Outcomes

The learning goals associated with this unit are to:

define quality in terms of its historical perspective and its role in organisations today
identify core principles of quality management and comment critically on their implications
explain the significance of innovation for improving the competitive position of businesses and industries
examine the role of process improvement as part of a continuous improvement culture
describe and critically assess alternative approaches to implementation of quality management principles and practices in organisations.

Assessment

Within semester assessment: 60%
Examination: 40%

Chief examiner(s)

Dr Richard Cooney

Contact hours

3 hours per week

Prohibitions

MGF2511, MGC2250