Undergraduate - UnitMGC3450 - Managing conflict

This unit entry is for students who completed this unit in 2013 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

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Level	Undergraduate
Faculty	Faculty of Business and Economics
Organisational Unit	Department of Management
Offered	Clayton Second semester 2013 (Day)
Coordinator(s)	Dr Sandra Cockfield

Synopsis

The focus of the unit is on developing the knowledge and skills to manage conflict in a range of business and professional contexts. Students study a variety of theories and processes that will enhance their skills in avoiding and resolving disputes within and between organisations.

Outcomes

The learning goals associated with this unit are to:

identify and interpret the implications of the characteristics of conflict in society and in relationships
apply ethically communication, counselling, negotiation and mediation techniques to a variety of conflict situations
examine the influence and implications of power in conflict
evaluate the main alternative dispute resolution techniques and assess the applicability of dispute resolution techniques to specific situations
assess and develop dispute resolution systems.