Monash University Handbook 2011 Postgraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.

Synopsis

Topics include supply chains and logistics; trade offs and total system approach; channel structure, function and design; postponement-speculation; selecting channel members; administrative patterns in channels, the evolution of vertical marketing systems; bases of power; channel leadership; conflict in distribution channels; customer service; pre-post and transaction elements; order cycle factors; product availability; costs of service; customer service policy making; service measurement and standards; Parasuraman gap model; performance measurement; direct product profitability; distribution cost analysis; strategic profit model; supply management as an integral part of logistics.

Objectives

The learning goals associated with this unit are to:

1. explain the strategic and operational perspectives of logistics
2. describe the elements of the logistics mix and explain the trade offs between these elements
3. discuss the mechanisms and issues involved in supply chain integration
4. analyse the performance of logistics and the supply chain management in an organisation
5. apply the concept of integrated logistics and supply chain management to solve an organisational problem.

Assessment

Within semester assessment: 60%
Examination (2 hours): 40%

Chief examiner(s)

Margaret Matanda

Contact hours

3 hours per week