Monash University Handbook 2011 Postgraduate - Unit

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.

Synopsis

This unit is an introduction to services and operations management concepts. The unit introduces operations management concepts in delivering value to customers, within and across organisations. Furthermore, the unit introduces and investigates service management in a variety of industry contexts, including discretionary and non-discretionary services. The services and operations concepts are synthesised through applied assessment.

Objectives

The learning objectives associated with this unit are to:

1. define and distinguish between services and operations management principles and practices
2. outline and apply operations management concepts in delivering value to customers
3. apply and analyse discretionary and non-discretionary service management concepts
4. synthesise services and operations management concepts.

Assessment

Within semester assessment: 100%

Chief examiner(s)

Dr Dayna Simpson

Contact hours

36 contact-hours (delivered in four concentrated learning blocks across the semester)

Prerequisites

Students must be enrolled in one of the following courses: 0105, 0319, 2099, 2778, 1065, 3801, 1506, 2643, 2642, 0200, 0201, 0028 or 1822 or seek Chief Examiner's approval before undertaking this unit.