Faculty of Business and Economics

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Monash University

Monash University Handbook 2010 Undergraduate - Unit

6 points, SCA Band 3, 0.125 EFTSL

FacultyFaculty of Business and Economics
OfferedPeninsula First semester 2010 (Day)
Coordinator(s)Associate Professor Sonja Petrovic-Lazarevic


The unit provides and introduction to contemporary quality management practice with a focus on customers, business partners and people working within organisational systems. The unit covers quality management theory, quality control systems, continuous improvement, product and process innovation, the management of knowledge for innovation, teamwork systems and organisational restructuring for innovation and quality management.


The learning goals associated with this unit are to:

  • define quality in terms of its historical perspective and its role in organisations today
  • identify core principles of quality management and comment critically on their implications
  • explain the significance of innovation for improving the competitive position of businesses and industries
  • examine the role of process improvement as part of a continuous improvement culture
  • describe and critically assess alternative approaches to implementation of quality management principles and practices in organisations.


Within semester assessment: 60%
Examination (2 hours): 40%

Chief examiner(s)

Sonja Petrovic-Lazarevic

Contact hours

3 hours per week


MGF2511, MGC2250