Management processes and systems
(
6 points,
SCA Band 2, 0.125 EFTSL)
Leader: Dr Andrew O'Loughlin
Offered:
Gippsland First semester 2006 (OCL)
Synopsis: An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).
Assessment: Individual assignment (2000 words): 20% + Individual assignment (3000 words): 30% + Examination (3 hours): 50%
