IMS5028

Customer relationship management systems (6 points)

(IT)

Leader: I. Jagielska

Offered:
Caulfield Second semester 2004 (Evening)
Caulfield Second semester 2005 (Evening)

Synopsis:

Assessment: Practical Assignments: 50% + Exam: 50%

Contact Hours: 3 hours per week

Prerequisites: IMS9001, IMS9003 or equivalent