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Delivering customer value (6 points)


Leader: Professor Mark Gabbott

Caulfield Second semester 2004 (On-campus)


Assessment: Research Report (1500 words): 15% Minor Case Study (1500 words): 15% Major Project: (3000 words): 30% Examination (2 hours): 40%

Contact Hours: 2 hours per week, lecture, 1 hour per week tutorial

Prerequisites: MKX9160

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