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Case studies in services management (6 points)


Leader: Ms Linda McGuire

Gippsland First semester 2003 (OCL)
Caulfield Second semester 2003 (Evening)
Gippsland First semester 2004 (OCL)
Caulfield Second semester 2004 (Evening)

Synopsis: This unit examines issues in services management. The objective is for students to identify and think critically about strategy problems services. Case method is used to enable students to apply theories, and critically reflect on the application of analytical techniques to strategy problems.

Assessment: On-campus: Syndicate group case: 40% + Project or case report (4000 words): 60%. Off-campus: Individual presentation and commentary: 40% + Project or case report (4000 words): 60%

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