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Consumer protection, self regulation and corporate compliance (6 points)


Leader: Dr Bronwyn Naylor

City Second semester 2003 (Off-campus)
City Second semester 2004 (Off-campus)

Synopsis: Students will examine state and federal legislative consumer protection mechanisms; the development, operation and monitoring of self-regulatory and industry-based mechanisms (eg licence and contract conditions, Codes of Practice, Customer/Service Charters and Standards); the role of industry regulators; new avenues of dispute resolution (eg industry-based Ombudsman schemes and mediation); compliance, enforcement and monitoring mechanisms; the influence of, and importance of achieveing compliance with, global consumer protection - including privacy - obligations; and specific issues raised by the new information technologies.

Assessment: Research assignment (5000 words): 70% + Take home examination: 30% OR research assignment (7500 words): 100%

Contact Hours: One 2-hour seminar per week

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