MGW1230

Business communication

(BUS)

Not offered in 2001

6 points + First and second semester + 1-hour lecture and 2-hour tutorial per week

Synopsis: Oral and written communication skills; communication process and basic principles of business writing; effective message organisation; report writing techniques (including referencing); report analysis; communication for crisis and change; and customer relations; interpersonal communication; communication within meetings; electronic mail and associated issues; communication within interviews; resumes.

Assessment: Written (2000 words): 25% + Seminar presentations: 15% + Laboratory assignments: 20% + Examination (2.5 hours): 40%