MGF9880

Managing quality and productivity

(BUS)

Dr Richard Cooney

6 points + 3-hour class per week, block mode + First semester + Caulfield

Synopsis: Topics covered include a brief history of quality management, quality jargon, the importance of processes, quality assurance, cost of poor quality, productivity, customer orientation, customer-supplier relationships, variation and its implications for management, managing with facts and data, statistical methods, quality award processes, employee involvement, senior management commitment and leadership for continuous improvement.

Assessment: Syndicate project: (3000 words): 30% + Individual assignment: (2500 words): 25% + Syndicate presentation (750 words): 10% + Examination (2 hours): 35%