MGF2511

Quality management

(BUS)

Dr Richard Cooney

6 points + 2-hour lecture and 1-hour tutorial + First semester + Caulfield + Prerequisite: MGF1010 or MGX1010, MGX1300

Synopsis: Introduction to Total Quality Management (TQM) with focus on customers, people working within systems, variation that occurs in all systems, continuous improvement approaches, team-working and empowerment, organisational culture change and the implementation of TQM. The process of ISO 9000 certification and the National Quality Awards (Australian, USA, European) are also covered in some detail.

Assessment: Tutorial attendance: 5% + Individual assignment (2000 words): 20% + Group assignment (3000 words): 30% + Presentation: 5% + Examination (2 hours): 40%