LAW7258

Consumer protection, self regulation and corporate compliance

(LAW)

Dr Bronwyn Naylor

6 points + One 2-hour seminar and 10 hours private study per week + Second semester + City

Synopsis: Students will examine state and federal legislative consumer protection mechanisms; the development, operation and monitoring of self-regulatory and industry-based mechanisms (eg licence and contract conditions, Codes of Practice, Customer/Service Charters and Standards); the role of industry regulators; new avenues of dispute resolution (eg industry-based Ombudsman schemes and mediation); compliance, enforcement and monitoring mechanisms; the influence of, and importance of achieveing compliance with, global consumer protection - including privacy - obligations; and specific issues raised by the new information technologies.

Assessment: Research assignment (5000 words): 70% + Take home examination: 30% OR research assignment (7500 words): 30%