MGF5531

Quality systems management

(BUS)

Not offered in 2002

Professor Amrik Sohal

6 points + 3-hour class per week + Caulfield + Prerequisite: MGF5500

Synopsis: Organisational systems; process models of organisations and their external relationships; performance of systems - measures of technical and economic performance; fundamentals of quality management; quality as a systemic link between organisational systems; information technology organisational transformation; relating process re-engineering and quality management systems.

Assessment: One individual assignment (2000 words): 30% + Group assignment I (in pairs) (2000 words per student): 20% + Group assignment II (group of 4 students) (approximately 2000 words per student): 50%