IND3320

Quality systems

(ENG)

P J Gregory

6 points + 22 lectures, 22 laboratory and tutorial hours + First semester + Caulfield + Prohibition: IND3312

Synopsis: Principles/imperatives of TQM; Deming, Juran, Crosbie and Taguchi; customer based strategies, organisational culture, teams, empowerment and the process of change; quality accreditation, AS3900, assessment of quality; benchmarking and business process re-engineering. Tools of quality; population and samples, summary statistics, point and interval estimation, control charting, capability studies; acceptance sampling. Probability modelling; properties of distributions; tests for normality. Hypothesis testing. Tolerance limits, distribution free tolerance limits. Quality assurance, in-process control, plant maintenance and field performance monitoring programs. Quality management principles.

Assessment: Examination (3 hours): 70% + Tests and assignments: 30%