IND2412

Business processes

(ENG)

B Chen

4 points + 22 lectures hours, 11 tutorial hours + Second semester + Caulfield

Synopsis: Topics covered include customer driven business processes. Process mapping and flow charting. Customer value elements. Indentification of critical processes and critical process variables and their relationship with output and customer requirements. Impact of globalisation on business processes. Business process re-engineering. Value adding. Tools for business process modelling. Relationship diagrams. Analysis of internal and external factors affecting business processes. Structure of the organisation and business culture. Motivation and performance in the workplace.

Assessment: Examination (2 hours): 70% + Assignments: 30%