MGX1230

Business communication

(BUS)

Dr Judy Gray

6 points + 1-hour lecture and 2-hour tutorial per week + First and second semester (Caulfield and Peninsula) + First semester (Distance)

Synopsis: Oral and written communication skills; communication process and basic principles of business writing; effective message organisation; report writing techniques (including referencing); report analysis; communication during crisis and change; communication to improve customer relations; interpersonal communication; communication within meetings; electronic mail and associated issues; communication at interviews; resumés.

Assessment: Written (2000 words): 25% + Seminar presentations: 15% + Report (2000 words): 20% + Examination (2.5 hours): 40%