MGF5531

Quality systems management

(BUS)

Professor Amrik Sohal

6 points + 3-hour class per week + Caulfield + Prerequisite: MGF5500

Synopsis: Organisational systems; process models of organisations and their external relationships; performance of systems - measures of technical and economic performance; fundamentals of quality management; quality as a systemic link between organisational systems; information technology organisational transformation; relating process re-engineering and quality management systems.

Assessment: Individual assignment: 20% + Two group assignments: 40% + Examination (3 hours): 40%