IMS5027

Knowledge management

(IT)

F Burstein

6 points + 3 hours per week + Second semester + Caulfield, distance + Prerequisites: IMS9001, IMS9003, IMS9049 + Prohibitions: SYS5280

Synopsis: Students select an information systems or information management viewpoint to examine concepts of knowledge management (KM) from perspectives including artificial intelligence, document management, organisational and management theory. Explores explicit and implicit knowledge, and techniques for modelling knowledge in decision making processes. Topics include: views and characteristics of KM; knowledge vs data and information; artificial intelligence and KM; workflow approaches to KM; developing knowledge systems: evaluation of the knowledge requirements of organisations; knowledge elicitation techniques; techniques for validation of knowledge; strategies for applying KM in organisations.

Assessment: Project report: 40% + Practical work: 60%