BUS4300

Business communications

(IT)

F Maglen

6 points + 2-hour lecture and 1-hour tutorial per week + First semester + Clayton

Synopsis: Communication, theory and practice; intra-personal, interpersonal, public and mass communication; matching register (listening, speaking, reading and writing and non-verbal behaviours) to context, audience and purpose; active-interactive listening; oral presentations - organisation, planning and delivery; writing - business and technical reports, memos, business letters, job applications and CVs, use of graphics; meetings and interviews - protocols and procedures; negotiation skills and conflict resolution; organisational culture and practices - professional roles and relationships, cross-cultural interactions, ethics and liability issues.

Assessment: Assignments: 70% + Examination (2 hours): 30%.