Support services


This is a brief reference list only. More detailed information is provided with post-enrolment mailouts. In mid January students are sent the distance education folder which contains an information guide and weekend school information. It includes important information for distance education students, and relevant information regarding attendance at weekend schools.

Computers

Students with personal computers and modems can access the library catalogues. Once a computer account is arranged, students will be able to use the software on the on-campus mainframe computers, send email or use discussion groups with staff and other students. Access to a personal computer is highly desirable to enable students to wordprocess their assignments. Some subjects use specific PC software for which easy access to a PC is essential. Purchase of the software, like textbooks, is the responsibility of the student. The individual course entries should be consulted for an indication of PC requirements applying to that course.

Counselling

Student counsellors assist with concerns related to returning to study and provide a careers counselling service.

People with disabilities

Confidential assistance and support is available for people with disabilities. Assistance includes alternative assessment arrangements, enlarged photocopying etc. You are encouraged to contact the disability liaison officer early in your studies.

Distance education liaison

A number of liaison officers are available to help with any queries or problems regarding a student's distance education studies. A toll-free number is available for student use.

Library

Students may use all of the Monash University libraries. The Gippsland campus provides an off-campus (mailing) library service with a toll-free number for student use. Borrowing arrangements are available with many university and TAFE libraries throughout Australia.

Monash University centres

Student support centres have been established at Bairnsdale and Leongatha in Victoria. In Queensland, an agreement between Monash and the Queensland Open Learning Network enables students to use the network's centres. In Western Australia a similar agreement enables students to use the WA Telecentre Network's centres.

Orientation

A short video called 'Getting Started' is available for newly enrolled students to borrow. This video outlines how students receive study materials, submit assignments, access the bookshop, library and other services.

Student financial adviser

An adviser is available to assist with Austudy applications, eligibility queries and appeals, student loans and general financial issues.

Student Union

The student union on each campus provides cultural, social and recreational programs for students and representation for members within the university. Membership of the student union is voluntary. At the first weekend school at the Gippsland campus, the student union conducts orientation/return to study activities.