MGG9352

Management processes and systems

Objectives This subject aims to develop knowledge of the diversity of processes and systems available to operations managers, and to equip students with the skills to manage workplace productivity improvement. In achieving this aim, the subject emphasises customer focus, quality imperatives and effective resource utilisation. The students will develop an understanding of the link between organisational strategy and operations; the differences between service and manufacturing activities, and the resulting implications for operations managers.

Synopsis This subject commences with an introduction to operations management, operating systems productively. The scope of management processes and systems is then illustrated by specific examples of activities in planning (forecasting, design, capacity and facility); organising (scheduling, project management and work measurement); and controlling (inventory and quality).

Back to the 1999 Distance Education Handbook