Quality systems management
Professor Amrik Sohal
6 points
* One 3-hour class per week
* Caulfield
* Prerequisite:
MGM5500
Objectives On completion of this subject students will be able to represent organisations as the integration of functional subsystems; understand the principles of quality management and process re-engineering; particularly as they relate to management theory and learning models; demonstrate an ability to design quality management and continuous improvement systems; understand the cultural, behavioural and technical changes required to achieve improved system quality and performance; appreciate the manner in which information technology can be used to support quality management and lead to process re-engineering and organisational transformation.
Synopsis Organisational systems; process models of organisations and their external relationships; performance of systems - measures of technical and economic performance; fundamentals of quality management; quality as a systemic link between organisational systems; information technology organisational transformation; relating process re-engineering and quality management systems.
Assessment Individual assignment: 20%
* Two group assignments: 40%
* Examination (3 hours): 40%
Recommended texts
Watson G H Business systems engineering Wiley, 1994
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