Authorised by Academic Registrar, April 1996
Objectives This subject aims to develop knowledge of the diversity of processes and systems available to operations managers and to equip students with the skills to manage workplace productivity improvement. In achieving this aim, the subject emphasises customer focus, quality imperatives and effective resource utilisation. The students will develop an understanding of the link between organisational strategy and operations; the differences between service and manufacturing activities, and the resulting implications for operations managers.
Synopsis This subject commences with an introduction to operations management and operating systems productivity. The scope of management processes and systems is then illustrated by specific examples of activities in planning (forecasting, design, capacity and facility); organising (production scheduling, JIT and services scheduling, project management, work measurement), and quality.
Assessment Two assignments (each 2500 words) 50% + Examination: 50%