MONASH UNIVERSITY FACULTY HANDBOOKS
Arts Undergraduate Handbook 1996
Published by Monash University
Clayton, Victoria 3168, Australia
Authorised by Academic Registrar, April 1996
WEL3220
Human service organisations
Doug Truter
3 hours per week + Second semester + Caulfield
Synopsis Different theoretical approaches to organisations.
Organisational structures and processes. Human service organisations: types,
environment, goals, communication, power, conflict, decision making, change,
effectiveness. Management: models, staff recruitment, coordination,
supervision, teamwork, volunteers, clients.
Assessment Written (6000 words): 80% + Seminar participation: 20%
Recommended texts
- Donovan F and Jackson A C Managing human service organisations
Prentice-Hall, 1991
- Jones A and May J Working in human service organisations Longman,
1992
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