MONASH UNIVERSITY FACULTY HANDBOOKS

Arts Graduate Handbook 1996

Authorised by Academic Registrar, April 1996

WEL4230

Human services administration: principles and practice

Synopsis The development of human services administration; social and political changes; accountability, evaluation, management function; models of human services administration: participatory model, method of practice model; administrative tasks and activities: policy development, strategy setting, staff coordination and supervision, information processing, negotiating, representing, time management, meetings, committees, records; administrative issues; accountability and the difficulty of quantification in welfare programs; the politics of need definition and scarce resources; balancing efficiency and effectiveness; efficiency and not-for-profit goals; service provision, utilisation and access.

Assessment Written (4500 words): 100%

References

• Donovan F and Jackson A Managing human service organisations Prentice-Hall, 1991
• Glastonbury B and others Managing people in the personal social services Wiley, 1987