Undergraduate - UnitMGG3352 - Service operations management

This unit entry is for students who completed this unit in 2015 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

Refer to the specific census and withdrawal dates for the semester(s) in which this unit is offered.

Level	Undergraduate
Faculty	Faculty of Business and Economics
Organisational Unit	Department of Management
Offered	Gippsland First semester 2015 (Day) Gippsland First semester 2015 (Off-campus)
Coordinator(s)	Dr Damian Morgan

Synopsis

An introduction to the service concept, service operations management and the role of operations in business strategy. Management processes and systems are introduced to cover structuring the service enterprise (the service delivery system, facility location and layout), and managing service operations (quality and productivity, queuing, facilitating goods, capacity and demand).

Outcomes

The learning goals associated with this unit are to:

explain the role of service operations and its relationship with other organisational functions
provide the necessary skills to be able to examine the various approaches to service operations management
develop an understanding of service operations productivity, its measurement and relationship with other operational functions
demonstrate the importance and interrelatedness of the relationship between service and manufacturing operations management
relate management theory with practice.

Assessment

Within semester assessment: 40%
Examination: 60%

Workload requirements

Minimum total expected workload to achieve the learning outcomes for this unit is 144 hours per semester typically comprising a mixture of scheduled learning activities and independent study. Independent study may include associated readings, assessment and preparation for scheduled activities. The unit requires on average three/four hours of scheduled activities per week. Scheduled activities may include a combination of teacher directed learning, peer directed learning and online engagement.

Chief examiner(s)

Dr Damian Morgan

Prohibitions

MGW3352