Postgraduate - UnitPHC5002 - Service development and quality improvement in primary health care

This unit reviews quality improvement systems models and research in quality improvement for primary health care in Australia and other countries using a case based teaching method. The use of benchmarking concepts and practices to drive quality improvement is introduced and critically analysed. Different types of benchmarking considered in this unit include time-based benchmarking, intra-agency benchmarking, inter-agency benchmarking, and national and international benchmarking in primary health care services.
Current knowledge and practice in the use of clinical and technical standards and accreditation systems to drive primary health care quality improvement is reviewed and critically analysed. Standards relevant to primary health care practice and delivery are thoroughly reviewed.
Particular focus is placed upon the use of patient experience feedback in primary health care quality improvement. The differences between patient experience and satisfaction are considered and how patient experience tools can be directly aligned to clinical and technical standards. Tools pertinent to primary health care quality improvement are thoroughly reviewed.
The course is designed for primary health care professionals and other professionals involved in the management, design and delivery of primary health care services.