Postgraduate - UnitMGM5640 - Cross-cultural management communication

This unit entry is for students who completed this unit in 2014 only. For students planning to study the unit, please refer to the unit indexes in the the current edition of the Handbook. If you have any queries contact the managing faculty for your course or area of study.

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6 points, SCA Band 3, 0.125 EFTSL

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Level	Postgraduate
Faculty	Faculty of Business and Economics
Organisational Unit	Department of Management
Offered	Malaysia First semester 2014 (Evening) Malaysia Second semester 2014 (Day)
Coordinator(s)	Dr Jane Tong

Synopsis

The unit looks at ways in which cultural values are expressed in social behaviour and the communication process including non-verbal cues, in different societies and contexts. The relevance of culture to management practices is analysed and illustrated in various national cultural settings. The unit then considers contemporary issues that affect the cross-cultural communication process (e.g. ethics) before considering the international negotiation process. Objectives, methods of negotiation and ways of negotiating cross-culturally are considered. The unit seeks to impart to students the ability and an awareness of how to communicate effectively in a cross-cultural setting.

Outcomes

The learning goals associated with this unit are to:

explain the concept of culture and its determinants
develop an understanding of the principles of effective cross-cultural communication
critically evaluate the role communication and negotiations play in international operations
explain the negotiation process and identify and analyse impediments to effective negotiations
assess the relevance of culture to management practises in different cultural settings
identify and evaluate the links between culture, economic processes and organisations.