Postgraduate - UnitLAW7258 - Consumer protection: Regulation and compliance

Consumer protection legislation is well established in Australia. The last couple of decades have, however, seen a massive global reassessment of the role of the state, with moves away from traditional 'command and control' regulation and increasing reliance on new forms of regulation and self-regulation. Globalisation has at the same time rendered traditional governmental control in some areas problematic. These trends, in turn, have produced significant shifts in the ways in which consumer interests are being protected. Moves towards self-regulation in the private sector, and corporatisation and privatisation in the public sector, have underlined the importance of establishing and monitoring corporate accountability and compliance with consumer protection obligations.

This unit will examine state and federal legislative consumer protection mechanisms, and the development, operation and monitoring of self-regulatory and industry-based mechanisms such as licence and contract conditions, Codes of Practice, Customer Charters and Standards. Seminars with the lecturer, together with a range of guest presenters, will examine the role of industry regulators, dispute resolution regimes such as industry-based Ombudsman schemes, and compliance, enforcement and monitoring mechanisms. There will also be consideration of the influence of, and importance of achieving compliance with, global consumer protection obligations, together with specific issues raised by the new information technologies.